During landing at Houston's Hobby Airport in 2024, a JSX Air Embraer E145 experienced a hard landing due to excessive nose-down pitch trim use by the captain, which prevented proper flare and caused the left main landing gear to separate. The NTSB found no evidence that the captain's amblyopia contributed to the accident, attributing the crash to improper trim technique during approach.
As AI agents increasingly access company documentation, a new role called knowledge engineer has emerged to ensure information accuracy and consistency across human and AI systems. The article explores how agent failures can propagate errors across thousands of interactions, citing Air Canada's chatbot liability case, and defines the knowledge engineer's responsibility to maintain authoritative, accessible information sources across organizations.