Samsung halted a SmartThings software update for smart refrigerators in Korea after a testing error caused units to malfunction, leaving some owners with spoiled food and non-functional appliances. The company is taking emergency measures and replacing motherboards, but customers are seeking compensation. The incident underscores risks associated with connected home appliances.
Samsung halted a SmartThings software update for its AI refrigerators after a deployment error caused units to shut down completely, affecting primarily the Bespoke AI 4-Door series launched in 2024. The failures occurred in South Korea on September 22, days before the Chuseok holiday, leaving customers unable to preserve food and facing long wait times for repairs.