Production service unavailable
Our production environment has been unavailable for 45 minutes and more than 200 employees can no longer process customer orders.
We need an immediate update and escalation.
BSOS analyzes business communications across ten intelligence layers and returns structured output your software can use to understand, prioritize, route, escalate and automate.
{
"classification": {
"domain": "operations",
"type": "service_incident"
},
"business_impact": {
"level": "high",
"customer_impact": true
},
"attention": {
"requires_attention": true,
"time_sensitive": true
},
"priority": {
"level": "high"
},
"action": {
"action_required": true,
"recommended_action":
"Escalate to operations"
}
}One message can contain operational impact, customer risk, urgency, commercial consequences and an implicit need for action. BSOS separates those signals into structured intelligence.
Our production environment has been unavailable for 45 minutes and more than 200 employees can no longer process customer orders.
We need an immediate update and escalation.
Multi-layer communication intelligence.
Your product can use BSOS intelligence to:
BSOS does not return a single score. It exposes distinct intelligence layers your product can contract and consume independently.
Detect meaningful events, changes, commitments, risks and signals contained in communication.
signals
Understand what is happening, what the sender means and what the communication is trying to achieve.
understanding
Identify commercial, operational, organizational and relationship context surrounding the message.
context
Classify communication by business domain, message type, intent and operational meaning.
classification
Extract concrete business facts, entities, quantities, events and explicit commitments.
business_facts
Evaluate operational, financial, customer and commercial consequences.
business_impact
Determine whether attention is required, how quickly and whether the communication can be ignored.
attention
Determine relative priority based on urgency, impact, risk and business relevance.
priority
Return a structured recommendation describing the most appropriate next action.
action
Explain why BSOS reached the result and surface the business evidence supporting the decision.
explainability
BSOS is designed as an intelligence layer for software that already receives or processes business communication.
Prioritize tickets, detect incidents and surface escalation requirements.
Detect opportunities, objections, commercial intent and commitments.
Detect operational incidents, blockers, dependencies and disruption.
Identify dissatisfaction, churn risk and relationship changes.
Surface obligations, deadlines, contractual signals and risk.
Detect invoices, approvals, payment issues and vendor requirements.
Tell us about your company and use case.
We review the platform and integration fit.
Create the organization owner account.
Add technical and product teammates.
Choose the processing capacity required.
Create Sandbox or Production API access.
Validate the integration and begin processing.
Start with the Sandbox, choose the intelligence capabilities your product needs and integrate structured BSOS output into your own workflows.