Every call checked against your script, and a Conduct report on how people were treated: false claims, pressure, abuse, wording that had to be there. Sales only, or every call.
Dagmor Calls · Dagmor Analysis
Every recorded call checked for fraud,
so you can sleep at night.
Check recorded calls, find missed steps and help your agents win more sales. Built and used in our own call centre.
Dagmor Calls checks the work.
Dagmor Analysis helps agents improve.
Touch and Connect · our own call centre
Real people. A working call centre.
20% more salesCompared with our call centre’s previous sales result.
Two hours of review a weekPreviously a full-time listening job for a manager.
100% of completed calls checkedPreviously only a 2 or 3% sample.
Results reported by Touch and Connect, our own call centre, not an independent customer study or a guarantee. Checks happen after the call.
About us
Built in a call centre. Not just for one.
I’ve spent thirty years in call centres, working with major companies and running my own team. Dagmor grew from the problems we needed to solve: protecting a client’s trust and helping agents do better.
Our agents have been with us for around five years on average. Ten joined me at the start, fourteen years ago, and are still here.
Dagmor runs on our own floor every day, used by people still doing the job, and it gets better from what they tell us.
+353 86 804 6143What you get
Two reports. Every call.
What people actually said. Every answer grouped with its percentage, their own words underneath, and the scores the words disagree with.
From €7 an hour of calls down to €4.50, rounded to the nearest euro. Calls and Analysis both included. Your first campaign is free (250 checked minutes). After that you pay one campaign behind.
Dagmor Analysis, two questions · the real report layout with invented answers
How it works
Your calls. Your script. Or both.
Send completed calls
Start with recordings, your script, or both. We help set up the campaign.
Agree what matters
Review the draft questions and required wording before the checks run.
Use the findings
See what needs checking and what your agents can do differently.
A connected campaign can use 20 completed calls for its first draft. Uploaded-recording setup is guided. Processing is not instant; we agree the work and delivery date first.
Price and delivery
Try it on a whole campaign, free.
Dagmor Calls
Your first campaign is free (250 checked minutes). You pay for it only when you start the next one. Campaign setup and a review of the results. No payment card or automatic paid order.
Checking costs from €4.50 an hour of calls, analysis included.
Dagmor Analysis included
The same price covers Dagmor Analysis of what people said. We agree the amount of work and the delivery date before processing.
Stories
Latest from Rickie
You can tell which advert works before you look at the results
Charities test adverts on social media: different platforms, different pictures, different messages. Read what people say on the calls and you can see which advert works best without looking at the results at all.
Read it29 September 2026 · Setting Up The QuestionsThe script on paper is not the script on the phones
You can check calls against the script you wrote, or against the one your agents actually use. Both are right for somebody. Here is how I pick.
Read it23 September 2026 · Reading What People SaidThe truth is between the question and the tick box
The agent asks the question and ticks a box. Everything the person said in between is thrown away, and that is where the truth is. The 9 out of 10 that was really for the delivery driver.
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